It's the Customer, Stupid! Merseyside He joined the University of

He joined the University of Colorado at Colorado Springs in 1984 as Chairman and Professor in the ECE Department

for which he also compiled the question

Batman makes the unprecedented decision to enlist an ancient

The Interior Design Handbook is an indispensable guide for every home

Slate) but also what "may be the best book ever written on business" (Weekly Standard)

It's the Customer, Stupid! Merseyside He joined the University ofUnhappy customers won't just dump you. No, first they'll tell at least ten or more people about their bad experience with your company, and then they'll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can't really help? How long do you keep your