Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users Ingestion-build-52208 additional supporting roles/responsibilities or necessary

additional supporting roles/responsibilities or necessary resources

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Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users Ingestion-build-52208 additional supporting roles/responsibilities or necessary1 Scope This International Standard specifies the elements of drinking water and wastewaterservices of relevance and interest to users. It also provides guidance on how to identify users needs and expectations and how to assess whether they are being met. The following are within the scope of this International Standard: the definition of a language common to the different stakeholders; the definition of key elements and characteristics of the service