Service Management: Operations, Strategy, Information Technology ISE, 10e (eBook) Department_Engineering Overview: For undergraduate courses in

Overview: For undergraduate courses in risk management and insurance

It brings the mindset

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Edition: 2

Service Management: Operations, Strategy, Information Technology ISE, 10e (eBook) Department_Engineering Overview: For undergraduate courses inOverview: Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID 19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global